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Aws/support

@webframp/aws/supportv2026.09.15.1· 1d agoMODELS
01README

Manage AWS Support cases across accounts. Query case details, track correspondence, create new cases, and fan-out across profiles for fleet-wide support case inventory.

Authentication

Uses the default AWS credential chain via named profiles.

Required IAM Permissions

  • support:DescribeCases
  • support:DescribeCommunications
  • support:CreateCase
  • support:AddCommunicationToCase
  • support:ResolveCase
  • support:DescribeSeverityLevels
  • support:DescribeServices
  • sts:GetCallerIdentity

Prerequisites

AWS Support API requires a Business or Enterprise support plan. The API is only available in us-east-1 (global endpoint).

Usage

# Create model
swamp model create @webframp/aws/support support \
  --set profiles='["prod-readonly","staging-readonly"]'

# List open cases
swamp model method run support list_cases

# Get full case details with communications
swamp model method run support get_case --input displayId=178317700500245

# Create a new support case
swamp model method run support create_case \
  --input subject="ECS task placement failure" \
  --input serviceCode=amazon-elastic-container-service \
  --input categoryCode=general-guidance \
  --input severityCode=normal \
  --input body="We are experiencing intermittent task placement failures..."

# Add a reply to a case
swamp model method run support add_communication \
  --input caseId=case-123456 \
  --input body="Here are the requested logs..."

# Resolve a case
swamp model method run support resolve_case \
  --input caseId=case-123456

# Fleet-wide scan of open cases
swamp model method run support scan_accounts
02Release Notes

2026.09.15.1

Changed: Bump zod 4.4.3 → 4.6.5

2026.09.14.1

Changed: Bump @aws-sdk/* 3.1126.0 → 3.1131.0 (3 packages)

2026.09.04.1

Changed: Bump @aws-sdk/* 3.1121.0 → 3.1126.0 (3 packages)

2026.08.29.1

Changed: Bump @aws-sdk/* 3.1120.0 → 3.1121.0. Dependency-only update; no schema, API, or behavioral changes.

2026.08.28.2

Changed: Normalized the extension license to Apache-2.0 and corrected the copyright holder to "Sean Escriva". Extensions that previously shipped an MIT LICENSE.md are now Apache-2.0, consistent with the repository root and every other extension. No code or behavioral changes.

Upgrade note: License text only. No API, schema, or runtime behavior changed.

2026.08.28.1

Changed: Bump @aws-sdk/* 3.1114.0 → 3.1120.0 (3 packages)

2026.08.26.3

Fixed: Restored inline npm:zod@4.4.3 import specifiers so the registry quality scorer can resolve dependencies and score the extension. An earlier release used a bare "zod" import-map specifier, which published but scored as unscored.

Changed: Retained explicit compilerOptions.strict in deno.json. No behavioral or schema changes.

03Models1
@webframp/aws/supportv2026.09.15.1aws/support.ts
fn list_cases()
List support cases for an account. Filters by status (default:
fn get_case()
Get full details for a single support case including all
fn create_case()
Create a new AWS Support case. MUTATING: opens a support case.
fn add_communication()
Add a reply to an existing support case. MUTATING: adds communication.
fn resolve_case()
Resolve (close) an existing support case. MUTATING: changes case
fn scan_accounts()
Fan-out across all configured profiles to build a fleet-wide view

Resources

caseDetail(infinite)— Full case details with communications for a single support case
caseList(infinite)— List of support cases for a single account
createResult(infinite)— Record of a newly created support case
communicationResult(infinite)— Record of a communication added to a case
resolveResult(infinite)— Record of a resolved support case
scanResult(infinite)— Fleet-wide scan of support cases across accounts
04Previous Versions15
2026.09.04.1

2026.09.04.1

Changed: Bump @aws-sdk/* 3.1121.0 → 3.1126.0 (3 packages)

2026.08.29.1

Changed: Bump @aws-sdk/* 3.1120.0 → 3.1121.0. Dependency-only update; no schema, API, or behavioral changes.

2026.08.28.2

Changed: Normalized the extension license to Apache-2.0 and corrected the copyright holder to "Sean Escriva". Extensions that previously shipped an MIT LICENSE.md are now Apache-2.0, consistent with the repository root and every other extension. No code or behavioral changes.

Upgrade note: License text only. No API, schema, or runtime behavior changed.

2026.08.28.1

Changed: Bump @aws-sdk/* 3.1114.0 → 3.1120.0 (3 packages)

2026.08.26.3

Fixed: Restored inline npm:zod@4.4.3 import specifiers so the registry quality scorer can resolve dependencies and score the extension. An earlier release used a bare "zod" import-map specifier, which published but scored as unscored.

Changed: Retained explicit compilerOptions.strict in deno.json. No behavioral or schema changes.

2026.08.29.1

2026.08.29.1

Changed: Bump @aws-sdk/* 3.1120.0 → 3.1121.0. Dependency-only update; no schema, API, or behavioral changes.

2026.08.28.2

Changed: Normalized the extension license to Apache-2.0 and corrected the copyright holder to "Sean Escriva". Extensions that previously shipped an MIT LICENSE.md are now Apache-2.0, consistent with the repository root and every other extension. No code or behavioral changes.

Upgrade note: License text only. No API, schema, or runtime behavior changed.

2026.08.28.1

Changed: Bump @aws-sdk/* 3.1114.0 → 3.1120.0 (3 packages)

2026.08.26.3

Fixed: Restored inline npm:zod@4.4.3 import specifiers so the registry quality scorer can resolve dependencies and score the extension. An earlier release used a bare "zod" import-map specifier, which published but scored as unscored.

Changed: Retained explicit compilerOptions.strict in deno.json. No behavioral or schema changes.

2026.08.28.2

2026.08.28.2

Changed: Normalized the extension license to Apache-2.0 and corrected the copyright holder to "Sean Escriva". Extensions that previously shipped an MIT LICENSE.md are now Apache-2.0, consistent with the repository root and every other extension. No code or behavioral changes.

Upgrade note: License text only. No API, schema, or runtime behavior changed.

2026.08.28.1

Changed: Bump @aws-sdk/* 3.1114.0 → 3.1120.0 (3 packages)

2026.08.26.3

Fixed: Restored inline npm:zod@4.4.3 import specifiers so the registry quality scorer can resolve dependencies and score the extension. An earlier release used a bare "zod" import-map specifier, which published but scored as unscored.

Changed: Retained explicit compilerOptions.strict in deno.json. No behavioral or schema changes.

2026.08.28.1

2026.08.28.1

Changed: Bump @aws-sdk/* 3.1114.0 → 3.1120.0 (3 packages)

2026.08.26.3

Fixed: Restored inline npm:zod@4.4.3 import specifiers so the registry quality scorer can resolve dependencies and score the extension. An earlier release used a bare "zod" import-map specifier, which published but scored as unscored.

Changed: Retained explicit compilerOptions.strict in deno.json. No behavioral or schema changes.

2026.08.26.3

2026.08.26.3

Fixed: Restored inline npm:zod@4.4.3 import specifiers so the registry quality scorer can resolve dependencies and score the extension. An earlier release used a bare "zod" import-map specifier, which published but scored as unscored.

Changed: Retained explicit compilerOptions.strict in deno.json. No behavioral or schema changes.

2026.08.26.1

2026.08.26.1

Fixed: Added missing description field to upgrade entry for version 2026.08.24.2. The omission caused swamp extension pull to fail with a catalog validation error ("upgrades.N.description: Invalid input: expected string, received undefined").

2026.08.25.1

2026.08.25.1

Changed: Updated labels for improved extension discoverability. Added cross-cutting category labels (security, observability, finops, infrastructure, networking, compliance, devops, ai, incident-response) where applicable.

updated labels

2026.08.24.3

2026.08.24.3

Added: Output metadata attributes for observability.

  • durationMs: Method execution duration in milliseconds.
  • collectedBy: Extension name that produced the data.
  • fetchedAt: ISO 8601 timestamp when data was fetched (added to resources that previously lacked it).
2026.08.24.2

2026.08.24.2

Added: Troubleshooting section documenting the support-plan requirement, scan_accounts per-profile degrade behavior, mid-pagination data loss, the 100-case limit cap, missing list_services/list_severity_levels methods, and the "default" profile credential chain behavior.

2026.08.21.2

2026.08.21.2

Changed: AWS Support and STS API failures now surface with the operation and identifiers involved instead of a bare SDK error. DescribeCases, DescribeCommunications, CreateCase, AddCommunicationToCase, ResolveCase, and GetCallerIdentity calls in list_cases, get_case, create_case, add_communication, and resolve_case now catch failures and rethrow with the display ID, case ID, or profile that was in flight, plus the original error preserved as cause. Previously a throttled or permission-denied call surfaced only the raw AWS SDK exception with no indication of which case or profile triggered it. scan_accounts already recorded per-profile failures and is unchanged.

2026.08.21.1

Changed: Tightened displayId, serviceCode, categoryCode, and caseId arguments across get_case, create_case, add_communication, and resolve_case to require non-empty strings — these are required identifiers the Support API already rejects when empty.

2026.08.20.1

Changed: Bump @aws-sdk/* 3.1111.0 → 3.1114.0 (3 packages)

2026.08.15.1

Changed: Bump @aws-sdk/* 3.1104.0 → 3.1111.0 (3 packages)

2026.08.05.1

Changed: Bump @aws-sdk/* 3.1101.0 → 3.1104.0 (3 packages)

2026.08.02.1

Changed: Bump @aws-sdk/* 3.1096.0 → 3.1101.0 (3 packages)

2026.07.30.1

Added: New extension for AWS Support case management across accounts.

  • list_cases — List open (or all) support cases for a single account with bounded pagination and configurable limit.
  • get_case — Retrieve full case details including all communications by display ID.
  • create_case — Open a new support case (technical issue type) with subject, body, service/category codes, and severity.
  • add_communication — Add a reply to an existing case by internal case ID.
  • resolve_case — Close/resolve a case by internal case ID, recording the status transition.
  • scan_accounts — Fan-out across all configured profiles for a fleet-wide view of support cases. A single unreachable account does not fail the scan.

Fleet-wide methods redact ARNs, account IDs, URLs, and hostnames from persisted error messages. SSO login failures collapse to sso-login-required.

Prerequisite: AWS Business or Enterprise support plan. The Support API is only available in us-east-1.

2026.08.21.1

2026.08.21.1

Changed: Tightened displayId, serviceCode, categoryCode, and caseId arguments across get_case, create_case, add_communication, and resolve_case to require non-empty strings — these are required identifiers the Support API already rejects when empty.

2026.08.20.1

Changed: Bump @aws-sdk/* 3.1111.0 → 3.1114.0 (3 packages)

2026.08.15.1

Changed: Bump @aws-sdk/* 3.1104.0 → 3.1111.0 (3 packages)

2026.08.05.1

Changed: Bump @aws-sdk/* 3.1101.0 → 3.1104.0 (3 packages)

2026.08.02.1

Changed: Bump @aws-sdk/* 3.1096.0 → 3.1101.0 (3 packages)

2026.07.30.1

Added: New extension for AWS Support case management across accounts.

  • list_cases — List open (or all) support cases for a single account with bounded pagination and configurable limit.
  • get_case — Retrieve full case details including all communications by display ID.
  • create_case — Open a new support case (technical issue type) with subject, body, service/category codes, and severity.
  • add_communication — Add a reply to an existing case by internal case ID.
  • resolve_case — Close/resolve a case by internal case ID, recording the status transition.
  • scan_accounts — Fan-out across all configured profiles for a fleet-wide view of support cases. A single unreachable account does not fail the scan.

Fleet-wide methods redact ARNs, account IDs, URLs, and hostnames from persisted error messages. SSO login failures collapse to sso-login-required.

Prerequisite: AWS Business or Enterprise support plan. The Support API is only available in us-east-1.

2026.08.20.1

2026.08.20.1

Changed: Bump @aws-sdk/* 3.1111.0 → 3.1114.0 (3 packages)

2026.08.15.1

Changed: Bump @aws-sdk/* 3.1104.0 → 3.1111.0 (3 packages)

2026.08.05.1

Changed: Bump @aws-sdk/* 3.1101.0 → 3.1104.0 (3 packages)

2026.08.02.1

Changed: Bump @aws-sdk/* 3.1096.0 → 3.1101.0 (3 packages)

2026.07.30.1

Added: New extension for AWS Support case management across accounts.

  • list_cases — List open (or all) support cases for a single account with bounded pagination and configurable limit.
  • get_case — Retrieve full case details including all communications by display ID.
  • create_case — Open a new support case (technical issue type) with subject, body, service/category codes, and severity.
  • add_communication — Add a reply to an existing case by internal case ID.
  • resolve_case — Close/resolve a case by internal case ID, recording the status transition.
  • scan_accounts — Fan-out across all configured profiles for a fleet-wide view of support cases. A single unreachable account does not fail the scan.

Fleet-wide methods redact ARNs, account IDs, URLs, and hostnames from persisted error messages. SSO login failures collapse to sso-login-required.

Prerequisite: AWS Business or Enterprise support plan. The Support API is only available in us-east-1.

2026.08.15.1

2026.08.15.1

Changed: Bump @aws-sdk/* 3.1104.0 → 3.1111.0 (3 packages)

2026.08.05.1

Changed: Bump @aws-sdk/* 3.1101.0 → 3.1104.0 (3 packages)

2026.08.02.1

Changed: Bump @aws-sdk/* 3.1096.0 → 3.1101.0 (3 packages)

2026.07.30.1

Added: New extension for AWS Support case management across accounts.

  • list_cases — List open (or all) support cases for a single account with bounded pagination and configurable limit.
  • get_case — Retrieve full case details including all communications by display ID.
  • create_case — Open a new support case (technical issue type) with subject, body, service/category codes, and severity.
  • add_communication — Add a reply to an existing case by internal case ID.
  • resolve_case — Close/resolve a case by internal case ID, recording the status transition.
  • scan_accounts — Fan-out across all configured profiles for a fleet-wide view of support cases. A single unreachable account does not fail the scan.

Fleet-wide methods redact ARNs, account IDs, URLs, and hostnames from persisted error messages. SSO login failures collapse to sso-login-required.

Prerequisite: AWS Business or Enterprise support plan. The Support API is only available in us-east-1.

2026.08.05.1

2026.08.05.1

Changed: Bump @aws-sdk/* 3.1101.0 → 3.1104.0 (3 packages)

2026.08.02.1

Changed: Bump @aws-sdk/* 3.1096.0 → 3.1101.0 (3 packages)

2026.07.30.1

Added: New extension for AWS Support case management across accounts.

  • list_cases — List open (or all) support cases for a single account with bounded pagination and configurable limit.
  • get_case — Retrieve full case details including all communications by display ID.
  • create_case — Open a new support case (technical issue type) with subject, body, service/category codes, and severity.
  • add_communication — Add a reply to an existing case by internal case ID.
  • resolve_case — Close/resolve a case by internal case ID, recording the status transition.
  • scan_accounts — Fan-out across all configured profiles for a fleet-wide view of support cases. A single unreachable account does not fail the scan.

Fleet-wide methods redact ARNs, account IDs, URLs, and hostnames from persisted error messages. SSO login failures collapse to sso-login-required.

Prerequisite: AWS Business or Enterprise support plan. The Support API is only available in us-east-1.

2026.08.02.1

2026.08.02.1

Changed: Bump @aws-sdk/* 3.1096.0 → 3.1101.0 (3 packages)

2026.07.30.1

Added: New extension for AWS Support case management across accounts.

  • list_cases — List open (or all) support cases for a single account with bounded pagination and configurable limit.
  • get_case — Retrieve full case details including all communications by display ID.
  • create_case — Open a new support case (technical issue type) with subject, body, service/category codes, and severity.
  • add_communication — Add a reply to an existing case by internal case ID.
  • resolve_case — Close/resolve a case by internal case ID, recording the status transition.
  • scan_accounts — Fan-out across all configured profiles for a fleet-wide view of support cases. A single unreachable account does not fail the scan.

Fleet-wide methods redact ARNs, account IDs, URLs, and hostnames from persisted error messages. SSO login failures collapse to sso-login-required.

Prerequisite: AWS Business or Enterprise support plan. The Support API is only available in us-east-1.

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Repository
https://github.com/webframp/swamp-extensions
06Platforms
07Labels
#aws#cases#infrastructure#ops#support